Mike is an IBM Distinguished Engineer and the CTO for Services & Support in the Watson Customer Engagement Business Unit of IBM. He joined IBM in 2010 as the Global Leader for Technical Services in IBM's Industry Cloud Solutions.
Mike graduated from the Indian Institute of Technology, Kharagpur in 1989. He subsequently did a Masters in Engineering from the University of Houston, Texas and a Masters in Computer Science from Monash University, Australia. Mike started his career at the Research Center of Baker Hughes (then Western Atlas) in 1994, where his analysis work yielded U.S. and International Patents.
In 1995, Mike moved to Australia and worked for HP and IBM there, but returned to Silicon Valley in 2001. After a brief stint there and at GE in 2003, Mike joined Sterling Commerce in 2005. His expertise spans systems at Airports, Healthcare Providers, Postal Services, Power Companies, Telecomms, Retailers, Manufacturers and Logistics Providers in the United States, Canada, UK, Germany, Australia, India, Southeast Asia and other parts of EU. His current interests include Artificial Intelligence in eCommerce and Block chain in Supply Chain. Mike is also a certified CISSP Security Engineer with a focus on Data Security and Privacy.